Return policy

REFUND AND RETURN POLICY

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VIOLATION OF POLICIES

Anyone who attempts to violate our policies will also be subject to prosecution and must respond to a complaint of attempted fraud.

Once the product has been shipped, any attempt to cancel an order or obtain a refund from your financial institution without contacting us will be considered FRAUD and you will be required to respond to a complaint from our company.

Our policy lasts 30 days. If more than 30 days have passed since your purchase, unfortunately we cannot offer refunds or exchanges.

To be eligible for a return, your item must be unused and in the condition you received it. It must also be in its original packaging.

The return of certain types of goods is not permitted. Thus, perishable goods, such as food, flowers, newspapers or magazines, cannot be returned. Likewise, we do not accept intimate or sanitary products, hazardous materials or substances, or flammable liquids or gases.

Other items not allowed to be returned :
* Gift cards
* Downloadable software
* Certain health and personal care products

To complete your return, we require a receipt or proof of purchase.
Do not return your purchase to the manufacturer.

In some cases, only partial refunds are granted : (if applicable)
*Any item that is not in its original condition, damaged or missing parts for a reason not due to our error.
* Any item returned more than 15 days after delivery

Refunds (if applicable)
Once your return has been received and inspected, we will email you to let you know that we have received the returned item. We will also let you know if your refund is approved or declined.
If approved, your refund will then be processed and your original credit card or payment method will be credited automatically within a few days.

Delayed or missing refunds (if applicable)
If you haven't received a refund yet, double-check your bank account first.
Then contact your credit card company, as it may take some time for your refund to appear officially.
Then contact your bank. Posting a refund is often preceded by a processing time.
If you've completed all of these steps and still haven't received your refund, contact us at support@elegantz.fr.

Exchanges (if applicable)
We only replace items that were originally defective or damaged. If you need to replace yours with the same item, email us at support@elegantz.fr.

Shippingn
To return your product, you must contact us. Our postal address on the site is not our product return address.               

The shipping costs associated with returning your item are your responsibility. They are not refundable. If you receive a refund, the cost of return shipping will be deducted.

Depending on where you live, the time it takes to receive your exchanged product may vary.

If you are shipping an item worth more than €50, we recommend that you use a trackable shipping service or insure your shipment. We do not guarantee that we will receive the returned item.

Contact (this is not our return address)